NeuroSol Symptom Diary Support

NeuroSol Symptom Diary allows enrolled patients to record symptom severity and general wellness information for review by Neurology Solutions.

​

Contact support

For assistance with the app, contact:

Email: reception@pascoeneurology.com

Phone: 0421 300 797

Address: Suite 1, Ground Floor, 18 Mt Gravatt–Capalaba Road, Upper Mount Gravatt QLD 4122, Australia

When emailing, please include:

Your name

Your NeuroSol Support ID, if available

The type of phone you are using

A brief description of the problem

Please do not send symptom scores or detailed health information by ordinary email.

​

Common support topics

Enrolling in the app

NeuroSol Symptom Diary requires enrolment with Neurology Solutions. If your enrolment code or clinic connection does not work, contact us using the details above.

​

Check-ins are not submitting

Check that your device has an active internet connection and try again. If transmission is temporarily unavailable, the app may retain a pending check-in and retry later.

​

Notifications are not appearing

Open your device settings, select NeuroSol Symptom Diary and confirm that notifications are permitted. Notification delivery can also be affected by battery-saving and focus settings.

​

Changing or replacing your phone

Contact support before resetting your old device if you require assistance preserving access to your clinic enrolment. Locally stored information may be lost if the app is removed or reset.

​

Medical assistance

NeuroSol Symptom Diary is not continuously monitored and must not be used for urgent medical assistance.

For an emergency in Australia, call 000.

​

Privacy and account management

Read our Privacy Policy⁠.

​

To request account or data deletion, see Account and Data Deletion [below].

​

Feedback and feature requests

Users may send general feedback and feature requests to reception@pascoeneurology.com with the subject “NeuroSol app feedback”.

 

NeuroSol Symptom Diary — Account and Data Deletion

Users of NeuroSol Symptom Diary may request deletion of their app account and associated data held by Neurology Solutions.

How to submit a request

Email reception@pascoeneurology.com with the subject:

“NeuroSol account and data deletion request”

Please include:

• Your full name

• Your NeuroSol Support ID, if available

• A request to delete your NeuroSol app account and associated data

Your Support ID can be found in the app under Settings → Clinic enrolment. Please do not include symptom scores or other detailed health information in your email.

Neurology Solutions may contact you to verify your identity before processing the request.

What will be deleted

After identity verification, Neurology Solutions will revoke the app account and device access credentials and delete or de-identify associated NeuroSol profile and app-submitted information that can lawfully be deleted.

Some clinical or administrative records may need to be retained where required by healthcare record-keeping obligations, law, patient safety, security, or professional standards. If information must be retained, we will explain the applicable reason.

Information stored on your phone

You can remove the locally stored profile, enrolment and check-in history by opening:

Settings → Testing and local data → Reset app

Resetting the app does not delete information already received by the clinic.